How much does delivery cost?
Delivery within the Italy starts at 5 euro, and items are dispatched 1st class Poste Italiane within 2 working days of payment being received. International shipping rates are based on weight. If you want to estimate the cost of international shipping please contact us.
What international tracked services are available?
Poste Italiane offer three tracked priority services which include the following; Tracked, International Signed & International Tracked and Signed and availability depends on the country of destination. The available tracked service will be automatically selected if a Track Priority Service is purchased, or when estimating shipping prices. The default shipping "Airmail" is a non tracked service. To track a current order please click here.
Where do you deliver to?
We deliver to any address in Italy, as well as internationally to every destination inside Europe and the rest of the world.
How will I know when my order has been sent?
As soon as your order is dispatched from our factory Trieste you will be sent an email to confirm that it's on its way. Your item will usually be dispatched within 24 hours, or next working day.
Once my order has been dispatched when will I receive it?
The estimated delivery time for Italian orders is 2-3 working days for deliveries within ITALY (maximum 5 days) or 7-10 working days for deliveries overseas (maximum 21 days Europe, maximum 30 days Rest of the World). Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.
Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Italian postal service will not deem a parcel to be lost until it has been in the Poste Italiane system for a period of 14 calendar days, 21 calendar days for Europe orders and 30 days for Rest of the World. Although it is highly unlikely deliveries will take this amount of time we are unable to dispatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Poste Italiane office is not holding it for collection.
What do I do if I have not received my order?
Should your order not arrive within the estimated time ( please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Poste Italiane' and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 14 calendar days have passed for Italian postal service deliveries, 21 calendar days for overseas to Europe deliveries and 30 calendar days for deliveries outside Europe. We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.
One of the items is missing from my order. What do I do?
All items are dispatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way.
What happens if I am not at home to accept my delivery?
In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the Poste Italiane service will follow their usual procedure. For ITALY orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For International orders please refer to your local Poste Italiane company for their standard procedure in case this differs to the ITALY.
The product has arrived faulty / damaged, what should I do?
We apologise for the inconvenience if we have delivered a faulty or damaged item. Each cable is tested before dispatch and every effort is made to ensure that items cannot get damaged in transit. If the product you have ordered has arrived faulty or damaged, please contact us and as soon as possible. Your PayPal account will be refunded in full upon arrival back to us.
I have been delivered the wrong product, what should I do?
We apologise for the inconvenience if we have delivered an incorrect item. On the rare occasion that the incorrect item has been sent please contact us and we will be happy to resolve the issue.
Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, retrogamingcables will do everything possible to fulfill your order within the limitations that the weather brings.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.